Frequently Asked Questions

Yes, all orders are discreetly packaged. Your items arrive in our branded bags, but the contents are wrapped without visible product details, ensuring complete privacy. If you prefer, your product is discreetly packaged in our plain bags instead of our branded bags. Please remember to mention this in the Notes section during checkout.

Yes, we deliver across Kenya. Orders within Nairobi typically arrive the same day, while those outside Nairobi are delivered the next day. Delivery fees vary based on location and order size.

We accept payments through Pay Bill, M-Pesa, credit cards, and debit cards. At checkout, choose the most convenient option.

Due to the nature of our products, we do not accept returns if you change your mind. However, if there is an issue with your order, please contact us within 24 hours.

Use warm water and mild soap or a dedicated toy cleaner. For waterproof toys, wash and rinse thoroughly. Wipe down non-waterproof toys with a damp cloth and allow them to air dry before storing.

Lovense toys connect via Bluetooth and are controlled through the Lovense app. You can adjust settings, sync with a partner’s device, and more. Instructions are included with each product.

Yes, we offer products that are beginner-friendly and designed for ease of use. Our team is available to answer any questions and help you choose the right product.

Our products do not include warranties due to manufacturer policies for non-U.S.-based stores, but we inspect each item for quality before shipping.

We stock essential tech accessories such as webcams, USB adapters, and charging cables, suitable for both personal and professional use.

After dispatch, you’ll receive a tracking message with details to monitor your delivery status.

If you made an error with your address, please contact us immediately. We’ll do our best to update it before dispatch, though additional charges may apply if the order has already shipped.

If you need to cancel or adjust your order, please reach out as soon as possible. We can make changes if the order hasn’t been dispatched.

Delivery fees depend on order size and delivery location. The fee will be calculated and displayed at checkout.

Yes, many of our tech products are compatible with a range of smartphones, tablets, and computers. Specific compatibility details are listed on each product page.

Yes, we offer a selection of couples’ products, including shared toys and app-controlled items to enhance intimacy.

Toy lifespan varies based on usage and care. Regularly inspect toys and replace them if they show signs of wear or damage.

All our products are made from body-safe materials, including options in hypoallergenic silicone, glass, and stainless steel for sensitive skin.

Please contact us within 24 hours if your product is defective, and we’ll arrange for a replacement as appropriate.

Yes, you can order as a guest. However, creating an account makes tracking orders and managing purchases easier.

Plug the Lovense Bluetooth adapter into your device and follow the pairing instructions provided. The adapter enhances connectivity and app control for a smooth experience.

Experience a flawless connection with Lovense's Bluetooth Adapter, which is designed for effortless toy integration.

No, the Lovense Vibrators do not include the adapter. You’ll need to purchase it separately, available on our website.

Yes, most electronic products are rechargeable and include USB charging cables. You’ll find details on each product page.

Yes, we offer lubricants that are safe and compatible with our products.

Absolutely! Our customer service team is here to provide guidance. Contact us with any questions, and we’ll help you find the best options.

Yes, you must be at least 18 years old to purchase products from our store.

Yes, for privacy, our store name does not appear on your credit card or bank statements.

Each webcam comes with instructions for easy setup. Typically, you just plug it into a USB port, and it’s ready to go. Please reach out if you need additional help.

Yes, we offer digital gift cards, making it easy to give the gift of choice. Gift cards are available in various amounts and can be redeemed on our website.

Most rechargeable toys include charging cables, but battery-operated toys may not come with batteries. Please check the product description for specifics.

Yes, we run occasional promotions. Sign up for our newsletter or follow us on social media to stay updated on discounts and special offers.

Charging Tips: Fully charge before use, avoid charging overnight, and plug directly into a socket. Do not charge on laptops or speakers, and unplug once the red light turns off.
Usage Tips: Use water-based lubricants only and apply to both body and toy before insertion.
Cleaning Tips: Wipe first with a wet cloth, then dry with a towel. Avoid submerging in water if non-waterproof.
Storage Tips: Turn off the vibrator when not in use and store it in the provided bag or box.

Our points system rewards you with points for each purchase you make. Once you've accumulated enough points, you can redeem them at checkout for discounts on future purchases.

We regularly update you on your points balance, how many more points you need to qualify for redemption, and when you can redeem them. Keep an eye on your email or account notifications.

When you reach the required points balance, you can redeem them at checkout. Select the option to use points, and the discount will apply to your order.

No, during promotional periods, you cannot use points and vouchers together. You’ll need to choose either the points redemption or the promotional voucher for your order.

No, your points do not expire! You can accumulate them over time and redeem them whenever you reach the required balance.

Yes, you can still earn points on discounted items, but during promotional periods, you won’t be able to redeem points and use discounts at the same time.

Simply purchase to start earning points! Each product has a set points value that contributes to your balance after purchase.

Currently, points are non-transferable and can only be used by the account holder who earned them.

If you cancel or return an order, any points earned from that purchase will be deducted from your balance.

No, there are no limits! You can redeem as many points as you have available in your balance toward a purchase, giving you maximum flexibility in how you use your rewards.